FAQ

FAQ

Straight answers about who we are, what we build, and how to start working with us.

Company

What does Cxrus Solutions do?

Cxrus Solutions is an end-to-end enterprise IT solutions provider. We design, build, secure, and automate technology systems for organizations across the Asia Pacific region — from cloud infrastructure and enterprise applications to e-commerce platforms and AI-driven workflows.

How long has Cxrus been in business?

We were founded in 2003, giving us more than 20 years of delivery experience. Today our team includes 200+ dedicated professionals who've completed projects in 50+ cities.

How do you pronounce "Cxrus," and what does it mean?

It's pronounced "Cyrus" (sy-rus). The name comes from an Old Persian word meaning "the great," evoking a throne, or a foundation of strength — a nod to the role we aim to play as the technology foundation our clients build on.

Where is Cxrus based, and where do you operate?

We're headquartered in Singapore, with regional offices in Kuala Lumpur, Malaysia, and Jakarta, Indonesia. Our client base spans Singapore, Malaysia, Thailand, Hong Kong, the Philippines, Indonesia, China, and Dubai.

Services

What services does Cxrus offer?

Our core services are e-commerce, enterprise web applications, cloud practices, and enterprise Linux — alongside a wider capability set spanning AI, DevSecOps, cloud-native application security, UI/UX design, mobile applications, network technology, payment gateway integration, and analytics. See the Services page for the full list.

Do you build AI into existing business workflows?

Yes. We help organizations of any size fold AI into their operations to cut down manual work and improve delivery efficiency — from process automation to more advanced AI-driven decision support.

Can you help design or migrate our cloud infrastructure?

Yes. Our Cloud Practices team designs cloud strategy from scratch or migrates existing infrastructure to the cloud, and we hold authorized-partner status with providers including AWS and Microsoft Azure.

Does Cxrus handle security, or just build systems?

Both — "We Secure" is one of our three core commitments, alongside building and automating. We set up DevSecOps pipelines, secure cloud-native applications, and work with security partners like Palo Alto Networks and Cloudflare to protect what we build.

Can you build or integrate an e-commerce platform?

Yes. We deliver fully integrated e-commerce solutions that exchange data with ERP, SCM, and CRM systems, and we handle payment gateway integration with providers such as AsiaPay, Citibank, and eNETS.

Do you only work with large enterprises?

No. While much of our track record is enterprise-grade, our AI and automation services in particular are built to help organizations of any size — large or small — reduce manual work and improve efficiency.

What does "cloud native" mean for my application, and why does it matter?

We break your application into smaller components — containers or microservices — so each piece can scale independently based on demand. That gives you a lighter infrastructure footprint, simpler testing, and faster time to market, whether it runs on-premises or in the public cloud. Our designs are agnostic to the underlying container platform.

Do you build native mobile apps, web apps, or both?

We use a hybrid model that combines native coding with web technologies in a single app, so you get much of the performance benefit of native development without a fully separate build. Since most enterprise apps need to connect to a CMS or back-end systems, we handle that integration end to end as well.

Can Cxrus design and set up our network infrastructure?

Yes. We handle network design, optimization, and virtualization — starting with an assessment of your capacity needs, followed by a future-proof infrastructure plan, and finishing with deployment and thorough testing.

What does your DevSecOps service actually cover?

We help you build or extend a DevSecOps practice using GitLab as a single platform for CI/CD, so security, testing, and integration stay manageable even as more developers contribute code to the same application.

How does Cxrus secure e-commerce payments?

Our payment gateway integrations follow the Payment Card Industry Data Security Standard (PCI DSS) and use SSL encryption to protect both merchants and customers. Beyond checkout, a typical build includes product catalog, inventory management, shopping cart, promotions and coupons, reviews and ratings, multi-currency support, and sales reporting.

What's included in a Cxrus UI/UX engagement?

A typical engagement covers user research, visual design, wireframe prototyping, task-flow diagrams, front-end development and usability testing — plus a creative rationale session where we walk you through the thinking behind each concept.

Why work with Cxrus specifically for Liferay?

We're a leading Liferay partner in Southeast Asia and have delivered multiple Liferay DXP projects across Singapore, Malaysia, and Indonesia. We can build a custom digital experience platform from scratch, or implement Liferay's enterprise portal system on top of what you already have.

Do you offer analytics for physical locations, not just websites?

Yes. Alongside web analytics, we offer a video analytics solution built for brick-and-mortar businesses, giving you actionable insight into in-store activity rather than just online traffic.

What kinds of AI solutions does Cxrus build?

Through our AI practice, Cxrus.ai, we cover AI infrastructure, workflow automation, automated reporting, AI-enhanced managed services, and private large language models. We also help brands get surfaced correctly by AI answer engines like ChatGPT, Perplexity, and Gemini through Answer Engine Optimization (AEO).

What is a private LLM, and does Cxrus deploy them?

Yes. A private large language model (LLM) runs inside your own infrastructure or private cloud rather than as a shared public model, giving you full control over your data, security, and how the model behaves. It's the option we recommend when you're working with sensitive or proprietary information — including AI assistants trained on your internal documents, such as HR policies or technical manuals.

Partners & Credentials

Which technology vendors does Cxrus partner with?

We hold strategic partnerships with vendors including AWS, Microsoft Azure, Veeam, GitLab, Kong, VMware, Liferay, Equinix, Cisco, HashiCorp, IBM, Dell, Cloudflare, and Palo Alto Networks, among others. See the Partners page for the complete list.

Is Cxrus certified or accredited?

Yes. Cxrus is a BizSafe3-certified organization under Singapore's Workplace Safety and Health Council, a member of the Singapore Business Federation, and an authorized AWS service provider. We've also received recognition such as the IT Developer Award from Digital Singapore.

Support

What are Cxrus's support hours?

Standard support runs Monday to Friday during business hours, excluding public holidays. For round-the-clock coverage, we also offer a Premium 24×7 support tier.

How do I start a remote support session?

Download and run our remote support client from the Support page — it's available for both Windows and Linux, with a preferred and an alternative option depending on what works on your machine. Once it's running, our team can connect directly to help troubleshoot.

Do you provide ongoing support after a project launches?

Yes. We aim to be a continuous IT partner rather than a one-off vendor, supporting clients from initial build through to maintenance and beyond. See the two questions above for hours and how to reach us.

Working With Us

How do I get a quote or start a project?

The fastest way is our enquiry form — visit Talk to Us, tell us about your project, and our team will follow up to help scope things out.

Is Cxrus hiring?

We're regularly looking for talented people across engineering, design, and consulting. Open roles are listed on our Careers page.

How can I contact Cxrus's office in my country?

Phone and WhatsApp details for our Singapore, Malaysia, and Indonesia offices are listed below, and full addresses with maps are on our Contact page.